About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
We are seeking a motivated and technically skilled L2 Technical Support Specialist to join our team. If you're looking for a role where you can solve complex issues, grow your skills, and work in a collaborative environment — we’d love to hear from you!
Investigate and resolve issues escalated from Tier 1 support.
Identify system faults and provide initial fault isolation, proposing resolutions for approval by senior team members.
Compile detailed information for Tier 3 or development teams for issues requiring deeper technical involvement.
Create support scripts, commands, or workarounds to resolve technical issues effectively.
Utilize internal admin tools to support issue resolution and improve user experience.
Respond promptly and appropriately to advanced support escalations in line with internal processes.
Collaborate proactively with senior agents and supervisors to enhance understanding of systems and internal workflows.
Must Have:
2–3 years of relevant experience in a technical support or IT support role.
Strong troubleshooting, research, and problem-solving skills.
Excellent verbal and written communication.
Familiarity with software concepts and tools such as HTML, JavaScript, WordPress, SQL queries.
Experience using Microsoft Word, Excel, and cloud platforms (Azure, GCP).
Good to Have:
Experience working with CRM platforms (e.g., Exponea or similar).
Prior experience in a technical specialist role.
Background in the healthcare or software industry is a plus but not required.
Why Join Us?
How to Apply:
You may click "Apply for this job" button or you may send your updated resume to kca@geco.asia