GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
We are looking for a highly motivated and detail-oriented IT professional to manage and drive key service management processes, including Incident, Problem, and Change Management. If you’re experienced with ITIL practices, thrive in fast-paced environments, and are committed to ensuring service stability and process improvement, this is an excellent opportunity to take your career to the next level.
If you're ready to lead critical IT operations and support global stakeholders—apply now!
Bachelor’s degree in Information Technology, Computer Science, or related field.
3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management.
Strong knowledge of ITIL framework (certification is a plus).
Excellent communication and stakeholder engagement skills.
Experience with ITSM tools such as ServiceNow or BMC Remedy.
Strong problem-solving, organizational, and time management skills.
Ability to work in a dynamic, global support environment.
Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs.
Ensure adherence to SOPs for restoring IT services.
Act as the main coordinator during critical incidents affecting business operations.
Communicate effectively with IT and business stakeholders during and after incidents.
Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews.
Identify problems, analyze root causes, and suggest and implement service improvements.
Oversee adherence to the Change Management process and standards.
Validate change records before CAB submission and facilitate CAB meetings.
Monitor change progress, assess risks, and ensure proper documentation.
Manage emergency and urgent change approvals when necessary.
Provide weekly and monthly change reports to leadership.
Educate the team on change process best practices.
Enjoy competitive pay and benefits with clear career growth opportunities.
Be part of a collaborative and dynamic team that values your contributions.
Work in a supportive, process-driven environment that encourages innovation and professional development.
Click the "Apply for this job" button or send your updated resume to kca@geco.asia