GECO Philippines is a talent-as-a-service company specializing in connecting top IT professionals with leading global and local enterprises. We provide a flexible and agile workforce across various IT domains through managed services, staff augmentation, and project-based deployments.
We are looking for a Storage & Backup SME / L3 to join our Infrastructure Services team and support a global enterprise environment. This role is ideal for candidates with deep technical expertise in storage and backup technologies, who thrive in high-availability IT environments and are confident leading escalations and improvement initiatives.
📍 Location: Alabang, Philippines
🕒 Schedule: Shifting + On-Call
📁 Employment Type: Full-Time
As a Storage & Backup SME / L3, you will act as the subject matter expert for enterprise storage and backup systems. You will be responsible for designing, implementing, and supporting scalable and secure data storage and protection solutions. You will also serve as the escalation point for complex issues, lead technical discussions with global counterparts, and mentor junior support engineers.
Design & Architecture:
Design and recommend storage and backup infrastructure (SAN, NAS, cloud, tape-based solutions).
Implementation & Configuration:
Deploy, configure, and optimize backup and storage tools. Lead the resolution of critical incidents (P1/P2).
Monitoring & Maintenance:
Monitor performance, conduct health checks, and implement preventive maintenance procedures.
Backup & Disaster Recovery:
Define backup policies, test disaster recovery plans, and ensure successful restore processes.
Incident & Problem Management:
Troubleshoot high-impact incidents, provide RCA reports, and drive ticket volume reduction through problem management.
Documentation & Reporting:
Maintain configuration documentation, SOPs, and generate utilization/capacity reports.
Security & Compliance:
Enforce data protection, access controls, and compliance with regulatory standards.
Collaboration & Leadership:
Coordinate with global L4 teams and internal stakeholders. Provide SME-level guidance to junior team members.
Commvault, Veeam, Druva, NetBackup
NetApp Storage
Windows Server Administration
ITIL/ITSM Framework
Disaster Recovery & Data Protection
VMware Enterprise/EnterprisePlus
Azure & AWS Cloud
Dell PowerEdge Hardware
OS: Windows Server (2003–2012R2)
Backup & Storage: Commvault, Veeam, Druva, NetBackup, NetApp
5–7+ years in storage and backup engineering
Strong problem-solving and RCA skills
Excellent communication and collaboration across technical teams
Familiarity with automation tools (PowerShell, CLI, Python, etc.)
Self-driven, client-oriented, and committed to operational excellence