Analyst Programmer - BI

Job Description:

● In charge of the Team maintaining BI Applications / API Management in operational condition

● General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)

● Fluent in SQL and able to follow the data between different systems

● Ensure deep analysis is well managed by Level 3

● Resolution process and communication to end user through mail, phone call and Ticket update

● Participation in crisis cells for high business impacts (ad hoc communication ..)

● Ensure continuous improvement

● Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training

● Ensure Documentation maintenance

Job Qualification:

● Skills:

Customer oriented good communication (written, oral)

Organizational competence, Pressure Management, Priority Management... General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.

Update his/her knowledge regularly.

● Technical skills expected : Fluent in SQL Experienced on SAP BO / Azure Databricks / Azure Datafactory

API / BI skills

API First / Apigee / AWS Skills

Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )

Managed multiple high priority initiatives in a fast paced, highly technical environment Experienced with any ticketing system

● ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change

● Language: English fluent