Assistant Manager Operational Stability

Singapore, Singapore

Job Description

1.Operational Stability Strategy

  • Support in planning and executing regional IT Infrastructure strategy and aligned with company strategy.
  • Define and standardize operational processes and procedures to enhance service level agreement
  • achievement.
  • Collaborate with process owner to define, document, and standardize operational workflows, processes and
  • procedures.
  • Identify opportunities for optimization and efficiency gains in current workflows.
  • Implement continuous improvement strategies and align operational practices with standards and best
  • practices.
  • Establish key performance indicators (KPIs) to measure operation process effectiveness and efficiency.
  • Drive initiatives aimed at reducing operational costs while improving service delivery.

2. Operational Stability Development

  • Conduct regular assessments and audits of operational processes to identify areas for improvement.
  • Monitor and report progress of improvement initiatives to management.
  • Develop and implement operation stabilization strategies to mitigate operational risks and ensure resilience
  • during disruptions.
  • Integrate Products into services for Continuous Service Improvement to address the business requirements.

3. Operational Stability Incident/Problem Management

  • Participate in major incidents/high priority incidents and assist in incident classification, impact assessment,
  • overseeing incident progress and way of solution.
  • Monitor the incident progress and if require steer the partner for way of solution.
  • Coordinate all resources to resolve incidents efficiently and ensure IT infrastructure resilience during
  • disruptions.
  • Contribute to post-incident reviews and root cause analysis and ensuring that the support team performs the
  • relevant action item to drive continuous improvement.
  • Develop and maintain documentation, policies, and procedures for operation stabilization.
  • Handle escalations related to the incident and report to management.

Change Management

  • Review upcoming changes across various towers (datacenter, workplace, network and others) and ensure that
  • the changes are reviewed and approved as per the process.
  • Review change requirements and facilitate necessary approval. (Services change requirement in term of
  • technical service design change or financial relate change.)
  • Others
  • Organize shopfloor meetings with stakeholders to discuss operational stability topics.
  • Collaboration with Service Operations team to address challenges, process fulfillment, documentations etc,
  • and improvement of Service Operations Quality.
  • Provide governance on topic which related to operational stability.

4. Reporting and Continuous improvement.

5. Cross-Functional Collaboration and Communication


Qualification

  • 5-10 years of experience in process improvement, business analysis, or operational excellence
  • Excellent analytical and problem-solving skills
  • Strong project management and leadership capabilities
  • Certifications in process improvement methodologies and ServiceNow are a plus.
  • Prior experience in automotive industry is advantageous.
  • Good understanding of digital infrastructure and architecture, integration and underlying technological
  • concepts, business drivers and emerging trends
  • Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
  • Strong verbal and written communication skills in English
  • Strong presentation and facilitate skills.
  • Strong analytic skill and work effectively under stress
  • Proven ability to work in cross-functional teams and drive results.
  • Ability to efficiently prioritize and multi-task.
  • Travel overseas (if require, for short duration only

Assistant Manager Operational Stability

Job description

Assistant Manager Operational Stability

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