Assistant Manager - Senior IT Solution Designer

Singapore, Singapore

Job Description:

Under general direction of ITS/OE SEA II, t he Solution Designer is tasked with crafting tailored solutions for business needs, leveraging the standard services provided by the TAF Partners. With a specialization in specific technical domains (such as DC, NW, SD, WP, SAP), the Solution Designer creates customized solutions for business partners, coordinating the utilization of IT services and engaging Technology Domain and Innovation architects on demand for non-standard service requests and projects.

Key Responsibilities:

  • Serve business demands of functional areas by designing specific solutions based on standard services from TAF Partner platform and own solutions design as exceptional cases.
  • Assist the CIO and Business Partner Manager in advising business customers and ITx teams on technical inquiries relating to existing/non-existing services within the TAF Partner services portfolio.
  • Manage relationships and oversee account management activities with TAF Partners and other 3rd parties.
  • Coordinate the utilization of TAF Partner standard services and other IT services, including administrative tasks such as invoicing process lifecycle.
  • Supervise the implementation process from technical perspective, ensuring integrated solutions that meet business specific operational needs, facility management, etc.
  • Empower the TAF Partner Service Managers, Service Desk and onsite support Teams.
  • Interface with Technology Domain and Innovation Architects and Portfolio Management to develop and maintain the service catalogue.
  • Maintain regulation and compliance issues in the Singapore as a market.
  • Resolve tickets, particularly those related to user management and Service Desk/Onsite support.
  • Provide transparency to upper management at local, central and regional levels regarding technical activities and  contribute insights to continuous service improvement plans to ensure TAF Partner service effectiveness.
  • Guard and safeguard the transition and migration from the Current Model of Operation to the Future Model of Operation, including technical review and validation of migration concepts (including Runbooks).
  • Participate in technical TAF Partner calls and workshops.

Key Deliverables:

  • Achieve customer satisfaction through actions taken.
  • Deliver technical solutions aligned with business partner’s needs.
  • Provide consultancy of business partners regarding services within and outside of the TAF Partner portfolio.
  • Oversee implementation processes from both technical and administrative perspectives.
  • Undertake any other reasonable task as assigned.

Qualification:

  • Possess a Diploma in IT management or a related field, or an equivalent combination of education and experience.
  • Minimum of 5 years' of experience in IT Infrastructure and services.
  • 5 or more years of end-user IT support experience, including proficiency in IT system processes.
  • Proven track record in setting up IT infrastructure and applications.
  • Demonstrated experience in liaising with Infrastructure vendors and services.
  • Proficiency in networking and network architecture, encompassing end-client networking.

Assistant Manager - Senior IT Solution Designer

Job description

Assistant Manager - Senior IT Solution Designer

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