Overview
We are seeking a BI Analyst (Reporting Support) to provide operational support for business-critical sales reporting platforms across a global environment. Based in Singapore, this role is part of a follow-the-sun support model, covering both B2C (Consumer) and B2B (Business & Education) reporting ecosystems.
The ideal candidate has strong data analysis skills, hands-on experience with BI tools, and the ability to investigate data issues and clearly communicate insights to business users.
Key Responsibilities
- Provide Tier 1 support for reporting issues, including data discrepancies, inaccuracies, and metric interpretation.
- Oversee automated support workflows (e.g., Slack forms, bots), handling exceptions and manual investigations.
- Support and maintain sales reporting platforms across B2C and B2B environments.
- Monitor and manage Slack-based support requests, ensuring timely resolution and clear communication.
- Investigate and reconcile data discrepancies across reporting platforms and identify root causes.
- Query and analyze data to validate, troubleshoot, and explain reporting outputs.
- Guide business users on data definitions, KPI interpretation, and reporting logic.
- Escalate data pipeline issues, platform defects, and systemic problems to engineering teams.
- Collaborate with cross-functional teams to ensure data accuracy and reporting reliability.
Job Qualifications and Requirements
- 5–7 years of experience in BI analysis, reporting support, or data support roles.
- Strong experience in sales, channel, or performance reporting and KPI analysis.
- Hands-on experience with Snowflake (mandatory).
- Experience with BI tools such as Tableau, ThoughtSpot, Business Objects, or similar.
- Strong skills in data querying and analysis (SQL preferred).
- Ability to manage multiple support requests across time zones in a global setup.
- Strong written and verbal communication skills, with ability to explain data clearly to business users.
- Bachelor’s degree or equivalent experience.
Preferred / Advantage:
- Experience with Python for data analysis or automation.
- Familiarity with Slack-based workflows, bots, or automated support systems.
- Understanding of data pipelines and reporting architectures.
- Experience working in a global, follow-the-sun support model.
