BI Support & Data Operations Specialist

GECO Asia is Hiring: BI Support & Data Operations Specialist 

GECO Asia is a specialist IT Consultancy Services company headquartered in Singapore, with offices in the Philippines, Indonesia, Malaysia, and China.

Are you a data-driven problem solver who thrives in fast-paced environments? Join a high-impact team where you’ll ensure the reliability and performance of business-critical BI systems while working across modern data platforms and API ecosystems.

What You’ll Do

• Monitor and support BI applications and API platforms to ensure operational stability
• Manage incidents and issue resolution end-to-end, coordinating across teams and updating stakeholders
• Perform deep SQL analysis to trace, validate, and troubleshoot data across multiple systems
• Handle Level 3 support for complex production issues and ensure timely resolution
• Communicate effectively with users via ticketing systems, email, and calls
• Participate in critical incident management (crisis calls) for high-impact issues
• Drive continuous improvement initiatives to enhance processes and system performance
• Develop and maintain support procedures (L1/L2) and deliver knowledge transfer
• Keep accurate and up-to-date technical and operational documentation

🧩 Technology Landscape

• BI Platforms: SQL Server, QlikView / Qlik Sense, SAP BusinessObjects (BO)
• Data & Cloud: Azure, Databricks, Azure Data Factory, AWS
• API & Integration: Apigee, Talend
• Analytics Stack: SSAS, SSIS, SSMS, ElasticSearch, Amazon S3

What You Bring

🔧 Core Skills

• Strong experience in SQL and data analysis across multiple systems
• Proven background in application support / production support (L2/L3)
• Experience with BI tools (SAP BO, Qlik, Databricks, Azure Data Factory)
• Familiarity with API and integration platforms (Apigee, AWS)
• Hands-on experience with SSAS, SSIS, SSMS
• Experience using ticketing and support tools (e.g., Jira, ServiceNow)
• Strong troubleshooting, prioritization, and communication skills

⭐ Nice-to-Have

• Experience in global or enterprise-scale support environments
• Exposure to cloud-based data platforms (Azure or AWS)
• ITIL certification or knowledge of incident/problem/change management

💡 Why This Role Stands Out

• Work on enterprise-scale BI and data platforms with real business impact
• Gain exposure to cloud, APIs, and modern data technologies
• Be part of a high-performing, collaborative support environment
• Opportunity to grow into data engineering, cloud, or DevOps roles

🚀 Ready to Make an Impact?

Bring your data expertise to a role that drives real operational excellence—apply today.