We’re looking for a Bilingual Service Desk Support Specialist to provide high-quality technical assistance to global users. This role involves troubleshooting IT issues, managing support tickets, and ensuring customer satisfaction through clear and effective communication in English and either Mandarin, Korean, or Japanese.
Key Responsibilities
- Provide first-level technical support via chat, email, or phone.
- Troubleshoot and resolve issues related to hardware, software, Windows/macOS, Outlook, Active Directory, and Office Suite.
- Log, track, and manage incidents using ticketing tools while ensuring timely resolution.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain clear and professional communication with end users.
- Document issues, solutions, and technical procedures accurately.
Qualifications
- 3–4 years of experience in IT support, helpdesk, or service desk environments.
- Strong knowledge of hardware/software troubleshooting and system tools.
- Experience supporting Windows and macOS platforms.
- Proficiency with Active Directory, Outlook, and Office 365.
- Excellent customer service and communication skills.
- Fluent in English and proficient in Mandarin, Korean, or Japanese (required).
Why Join Us?
- Dynamic and multicultural work environment
- Opportunity to support international clients
- Hybrid or remote work flexibility
- Career growth in IT support and customer service
