Business Support Specialist
We are looking for Business Support Specialists to provide multi-channel support to global business application users. These roles focus on empathy, multitasking, communication, and problem-solving to deliver timely and high-quality support.
Skills & Profile
- Strong customer-service mindset: polite, helpful, and empathic
- Analytical and inquisitive: asks the right questions and identifies the root cause
- Multitasking and prioritization skills
- Ability to translate business needs into technical or process requirements
- Comfortable working in a global, matrixed environment
- Strong English communication skills
- Confident in challenging situations
- Team player with a positive, can-do attitude
- Bachelor’s degree or equivalent experience in technical, business, or support roles
Functional Competencies:
- Quickly connects the dots to prioritize the most efficient resolution path
- Comfortable under pressure and handling multiple chats/channels
- Collaborates efficiently with peers
- Captures solutions for peers or chatbots for broader impact
- Executes standard protocols with quality and focus
- Identifies patterns indicating outages, release issues, or process improvements
Business Support Specialist
- Experience: 0–3 years in support, operations, or project-related roles
- Responsibilities: Provide basic chat and application support, follow processes, escalate as needed, and learn business processes and tools.
- Experience: 3+ years in IT, customer, sales, or operations support
- Responsibilities: Handle independent support requests, translate user needs into transactions or guidance, collaborate with peers, detect patterns, and suggest improvements.
Senior Business Support Specialist
- Experience: 5+ years in advanced or complex support roles
- Responsibilities: Handle complex or escalated issues, mentor junior agents, support business and technical problem-solving, contribute to knowledge base and automation initiatives.
- Advanced communication, multitasking, and problem-solving skills
- Familiarity with corporate environments; SAP experience is a plus
- Ability to balance speed, quality, and user satisfaction
