CISCO Enterprise IP Telephony Engineer

Manila, Philippines

Are you an experienced  CISCO Enterprise IP Telephony Engineer looking for a new challenge and an opportunity to further advance your career? This is your chance now.

Job Requirements:

• Strong understanding of Detailed Telephony Infra, VoIP signaling standards and telecommunications protocols.

• Preferable some Hands-on experience on Telephony or Industry standard PBX’s (Cisco)

• Must know IPT, Call Center Technologies hands on experience - CUCM, UCCX, Unity Voice Mail, CUIC reporting, Extension Mobility, SRST, CTI, Cube, SBC, Dial peers, Translation profile, QoS, Voice Gateways/Routers, Network Basics, Call Recordings, Wallboard, Call flow design, SIP servers , Finesse, CIPC/Jabber, CME, TFN/DID configuration and troubleshooting, UCS/ESXI administration/management, etc.

Job Responsibilities:

• Accountable - to Provide L2/L3 team end to end help & Support, Outage Issues & Troubleshooting bridge, Cisco Remote TAC ticket

• Monitor Auto Alerts in Solarwinds/monitoring tools etc and alert the teams accordingly and notify the group, daily checklist.

• Accountable to handle avoid Multiple Ticket issues for same concern & ticket Assignments to all lower teams.

• Leading Escalation on any burning issues coming to project DL – based on users concerns and key words /reminders /age of the tickets.

• Manage end to end operational responsibilities of Cisco voice services on a day-to-day basis including (but not limited to) installing and configuring handset, voice gateways/routers and related Telephony parameters.

• Monitor the regular reporting on key performance parameters and utilization statistics of Cisco voice service and Networks.

• Keep inventory of floor Assets and maintain/check desktop configurations

• Responsible for Tier 2 /Tier 3 support & Working with Escalations.

• Accountable for root cause analysis with internal team, vendor and client tech team. Work with respective support team to help identify action Items and corrective action for further improvements

• Should be able to implement BCP/DR and execute the drill for projects.

• Accountable to Implement change requests for IPT and Contact Center applications and work along with vendors/client wherever change coordination is required.

• Maintain documentation for continuous improvement and knowledge base of resolutions to common or recurring problems.

• Coordinate with other teams to resolve a problem and establish effective working relationships with vendors to ensure timely assistance for any issues/problem.

• On-Call Support

What's in it for you:


CISCO Enterprise IP Telephony Engineer

Job description

CISCO Enterprise IP Telephony Engineer

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