Client Delivery Agent

Manila, Philippines

Client Delivery Agent

The Client Service Agent (CDM/A) is supporting the Client Delivery Manager (CDM) with a set of defined operational and administrative tasks in daily delivery operations and customer reporting. The role requires a high level of communication with various internal and partner network teams from delivery, administration and management.

Description:
• Supports the Client Delivery Manager in growing and developing the client relationship
• Responsible for the operational compliance in terms of deliverables to customers
• Performs quality assurance tasks to ensure adherence to standard processes during service delivery.
• Monitoring and active engagement with the service delivery team to meet agreed SLAs and KPIs
• Ensures seamless alignment across multiple internal and external stakeholders 
• Facilitates customer discussions and forums (as needed)
• Responsible for reporting, customer communications and provide assistance with de-escalation
management,
• Attend trainings and remain knowledgeable with the latest ECS portfolio of products and services
• Serve as backup for Client Delivery Managers on work exigency or extended leave of absence to cover
operational responsibilities

Join us now!!

Client Delivery Agent

Job description

Client Delivery Agent

Personal information
Add
Professional data