Client Delivery Manager (CDM)

Manila, Philippines

Customer Service Manager job description template

Client Delivery Manager (CDM)

GECO Asia is now looking for an experienced and passionate Client Delivery Manager to join our growing team. As a Client Delivery Manager, you will work with a highly skilled team on very cutting edge and modern technologies. 

Join now and get an amazing career opportunity with the most exciting compensation package!

Job Requirements & Qualifications:

  • Communication skills via Remote Meeting, Telephone and Mail in Multi-language such as English, Japanese, and/or Mandarin .
  • Understanding of SAP system operations and infrastructure architecture and/or Application Management of Cloud Solutions.
  • Inclusive and collaborative – driving teamwork and cross-team alignment
  • Problem solving mentality leveraging internal and/or external resources.
  • Language - Business level English is required, and Bilingual in Japanese/Korean will be a plus
  • Graduates from a technical background in IT with good communication and language Skills (EN, JP) are also welcome
  • Customer Reference-ability
  • Customer Satisfaction
  • Revenue safeguarding / Prevention of Revenue Leakage

Job Roles & Responsibilities:

  • Owns, develops and grows the client relationship
  • Be the Voice of the Client within SAP and recognized as the escalation point for all issues with regards to the engagement operations
  • Responsible for the delivery of outcome based ECS portfolio together with the ECS PL and TSM (incl. cross LoB integration)
  • Ensures seamless alignment across multiple stakeholders, part of VAT, setup of governance model
  • Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
  • Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
  • Drives Digital Transformation Success – aligns services to customer transformation strategy and goals
  • Expected to spend 60% of time on account management and 40% on service delivery
  • Set up the engagement, governance and execution model (define the project / delivery / service plan, stakeholder management., reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.)
  • Manage the contract (reporting, invoicing, credits, penalties, etc.) and financials (revenue, margin, profitability)
  • Identify service improvements and delivery opportunities and realize the value for the client

Client Delivery Manager (CDM)

Job description

Client Delivery Manager (CDM)

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