Client Delivery Manager (CDM)
GECO Asia is now looking for an experienced and passionate Client Delivery Manager to join our growing team. As a Client Delivery Manager, you will work with a highly skilled team on very cutting edge and modern technologies.
Join now and get an amazing career opportunity with the most exciting compensation package!
Job Requirements & Qualifications:
- Communication skills via Remote Meeting, Telephone and Mail in Multi-language such as English, Japanese, and/or Mandarin .
- Understanding of SAP system operations and infrastructure architecture and/or Application Management of Cloud Solutions.
- Inclusive and collaborative – driving teamwork and cross-team alignment
- Problem solving mentality leveraging internal and/or external resources.
- Language - Business level English is required, and Bilingual in Japanese/Korean will be a plus
- Graduates from a technical background in IT with good communication and language Skills (EN, JP) are also welcome
- Customer Reference-ability
- Customer Satisfaction
- Revenue safeguarding / Prevention of Revenue Leakage
Job Roles & Responsibilities:
- Owns, develops and grows the client relationship
- Be the Voice of the Client within SAP and recognized as the escalation point for all issues with regards to the engagement operations
- Responsible for the delivery of outcome based ECS portfolio together with the ECS PL and TSM (incl. cross LoB integration)
- Ensures seamless alignment across multiple stakeholders, part of VAT, setup of governance model
- Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
- Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
- Drives Digital Transformation Success – aligns services to customer transformation strategy and goals
- Expected to spend 60% of time on account management and 40% on service delivery
- Set up the engagement, governance and execution model (define the project / delivery / service plan, stakeholder management., reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.)
- Manage the contract (reporting, invoicing, credits, penalties, etc.) and financials (revenue, margin, profitability)
- Identify service improvements and delivery opportunities and realize the value for the client
