Contract Management Specialist – DocuSign

Contract Management Specialist – DocuSign

Job Overview

We are looking for a Contract Management Specialist with strong hands-on experience in DocuSign to support the organization’s contract and agreement lifecycle processes. The role will serve as a subject matter expert for DocuSign, providing technical and operational support for contract workflows, agreement execution, document management, and platform administration.

The successful candidate will work closely with business users, developers, and internal stakeholders to ensure contracts and agreements are processed efficiently, securely, and in compliance with established workflows and document integrity requirements.

Key Responsibilities

• Manage and support contract and agreement workflows using the DocuSign platform.

• Administer DocuSign eSignature environments, including user provisioning, permissions, account configurations, and access management.

• Support DocuSign Org Admin configurations across multiple corporate sub-accounts.

• Configure and troubleshoot Single Sign-On (SSO) and SAML 2.0 settings.

• Provide Tier 2/Tier 3 support for complex issues affecting contract and agreement workflows.

• Troubleshoot issues related to templates, routing, conditional logic, envelope processing, and Identity Verification (IDV).

• Support contract lifecycle activities such as envelope correction, voiding, Web Forms, and agreement completion.

• Ensure proper preservation and handling of Certificates of Completion and other agreement records to maintain document and legal integrity.

• Support Contract Lifecycle Management (CLM) processes, including contract generation, negotiation, redlining, clause management, approvals, and post-execution storage.

• Assist business units in designing and improving contract workflows based on their operational requirements.

• Monitor contract and agreement activity through DocuSign Monitor and investigate alerts or workflow issues.

• Support DocuSign Connect webhooks and troubleshoot integration issues affecting contract workflows.

• Troubleshoot integrations between DocuSign and business applications such as Salesforce, Workday, ERP systems, and internal applications.

• Analyze REST API requests and JSON/XML payloads when investigating integration or workflow issues.

• Work with developers and application teams to resolve technical issues affecting contract management processes.

• Provide clear guidance and support to business users on DocuSign functionality, contract workflows, and issue resolution.

• Document contract workflows, configurations, recurring issues, and troubleshooting procedures.

• Identify opportunities to improve contract processing efficiency, workflow reliability, and user experience.

Qualifications

• 3+ years of experience in contract management, agreement management, or administration of DocuSign eSignature, DocuSign Org Admin, or DocuSign CLM.

• Strong hands-on experience with DocuSign in an enterprise environment.

• Experience supporting contract lifecycle management processes, including contract creation, negotiation, execution, and post-execution management.

• Knowledge of contract workflows, approvals, routing, templates, and document management.

• Experience with SSO/SAML 2.0, user provisioning, permissions, and authentication.

• Working knowledge of REST APIs, JSON/XML, webhooks, and system integrations.

• Ability to troubleshoot browser-related issues involving cookies, JavaScript, and browser configurations.

• Strong analytical and problem-solving skills, particularly in identifying workflow bottlenecks and technical issues.

• Excellent communication skills, with the ability to explain technical and contract-related processes to non-technical stakeholders.

• DocuSign Administrator or Specialist certification is preferred.

• Undergraduate or combination-fit candidates with relevant experience may be considered.

Preferred Skills

• Contract Management

• Contract Lifecycle Management (CLM)

• DocuSign eSignature

• DocuSign CLM

• DocuSign Org Admin

• DocuSign Connect

• DocuSign Monitor

• Contract Workflow Management

• Agreement Management

• Document Management

• SSO / SAML 2.0

• REST API

• JSON / XML

• Webhooks

• Salesforce / Workday / ERP Integrations

• Identity Verification (IDV)

• Technical Troubleshooting

Work Details

• Work Setup: Hybrid-WFH

• Shift: Night Shift

• Working Hours: 45 hours per week

• Project Location: Uptown, Taguig