Role: Customer Service Representative
We are currently looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a genuine passion for providing outstanding customer support.
Location: Bacolod, Philippines
Work Mode: On-site (Work From Office)
Position: Full-Time
Nature: Voice, Email and Chat
Why Join Us?
- Day 1 HMO ( can add 1 free dependent after 1 year up to 3 dependents)
- Perfect Attendance Bonus
- Paid Leave after 3 months tenur
- Transportation Allowance
- Rice Subsidy
- Clothing allowance
- Childcare Center
- Onsite Pharmacy
- Retirement Plan
- Medicine and Vision Reimbursement
Qualifications:
- Preferably minimum of 1 year experience in a customer service role.
- No prior experience required – Fresh graduates are welcome to apply
- Strong verbal and written English communication skills
- Excellent problem-solving and multitasking abilities
- Demonstrated patience and empathy in customer interactions
- Proficient in using computers and relevant software applications
- Ability to thrive in a fast-paced, team-oriented environment
Key Responsibilities:
- Handle customer inquiries through phone, email, and chat
- Resolve customer complaints and issues in a timely and efficient manner
- Provide accurate product information and basic technical support
- Document customer interactions and maintain detailed records
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
If you're passionate about delivering excellent customer service and are ready to grow with a dynamic team, we want to hear from you!
