We’re seeking a friendly and professional Customer Service Representative to deliver exceptional support to our customers. This role requires quick, accurate communication, thorough product knowledge, and a warm demeanor across all interaction channels to ensure satisfaction and resolve concerns effectively.
Key Responsibilities
- Maintain a positive and professional attitude while assisting customers.
- Respond promptly and clearly to inquiries via phone, email, chat, or social media.
- Communicate effectively and demonstrate proficiency in customer interactions.
- Address and resolve customer complaints and issues in a timely, satisfactory manner.
- Acquire and maintain in-depth knowledge of our products to support accurate assistance.
- Process orders, applications, forms, and requests with strong attention to detail.
- Keep accurate records of customer interactions, transactions, and feedback.
- Collaborate with colleagues to ensure seamless customer experience.
- Provide constructive feedback and insights to improve service efficiency.
- Commit to delivering exceptional support to ensure customer satisfaction.
Qualifications
- Minimum age of 18 years.
- High school or senior high school graduate (post-secondary education is a plus).
- Strong English communication and interpersonal skills.
- Flexible and willing to work shifting schedules, including evenings, weekends, or holidays.
- Previous BPO or customer service experience preferred—but not mandatory.
