Customer Service Representative

Customer Service Representative – Telco Account

Location: Bacolod-Talisay

As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will handle customer inquiries, troubleshoot service issues, assist with billing concerns, and ensure a high level of customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to resolving customer concerns.

Don't miss out on these awesome benefits!

• Earn up to ₱50K monthly (Subject to terms and conditions)

• Wellness programs

• HMO on Day 1 for employees + 2 dependents upon regularization 

• Quarterly appraisals and monthly performance incentives

• Up to 30 days of paid leave, with up to 21 days convertible to cash

Requirements

• At least 18 years old

• At least a High School or Senior High School graduate

• Good English communication and interaction skills

• Willing to work on shifting schedules

• BPO experience is preferred

Responsibilities

• Maintain a positive and professional attitude when assisting customers.

• Respond promptly to customer inquiries through various communication channels.

• Communicate effectively and provide accurate information to customers.

• Address and resolve customer complaints in a timely manner.

• Develop in-depth knowledge of telecommunications products and services.

• Process orders, forms, applications, and requests accurately.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with colleagues to ensure efficient customer service.

• Provide feedback to help improve service quality and efficiency.

• Ensure customer satisfaction by delivering exceptional support.

What's in it for you?

Be part of a dynamic team where you can develop your customer service skills, grow your career in the BPO industry, and enjoy competitive compensation and employee benefits.