As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.
Requirements:
- At least 18 years old
- At least a high school/senior high school graduate
- Good English communication & interaction skills
- Amenable to shifting schedules
- BPO experience preferred
Responsibilities:
- Maintain a positive and professional attitude while assisting customers.
- Respond promptly to customer inquiries through various communication channels.
- Effectively communicate with customers and demonstrate proficiency.
- Address and resolve customer complaints in a timely manner.
- Gain in-depth knowledge of our products for accurate customer assistance.
- Process orders, forms, applications, and requests with attention to detail.
- Keep thorough records of customer interactions, transactions, and feedback.
- Collaborate with colleagues as needed.
- Provide constructive feedback to improve customer service efficiency.
- Ensure overall customer satisfaction by delivering exceptional support.
Don't miss out on these awesome benefits:
- Earn up to 50K monthly
- Wellness programs
- HMO on day 1 for employee + free 3 dependents
- Quarterly Appraisals & Monthly Performance Incentives
- Up to 30 days paid leave with up to 21 Days convertible to cash
What's in it for you:
