Customer Service Representative (CSR) - Telco Account

Iloilo City, Philippines

We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.


  • High school diploma, general education degree, or equivalent
  • Ability to remain composed when dealing with stressed or upset customers
  • Proficient in computer usage
  • Previous experience in customer support roles


  • Maintain a positive and professional attitude while assisting customers.
  • Respond promptly to customer inquiries through various communication channels.
  • Effectively communicate with customers and demonstrate proficiency.
  • Address and resolve customer complaints in a timely manner.
  • Gain in-depth knowledge of our products for accurate customer assistance.
  • Process orders, forms, applications, and requests with attention to detail.
  • Keep thorough records of customer interactions, transactions, and feedback.
  • Collaborate with colleagues as needed.
  • Provide constructive feedback to improve customer service efficiency.
  • Ensure overall customer satisfaction by delivering exceptional support.

What's in it for you:

Customer Service Representative (CSR) - Telco Account

Job description

Customer Service Representative (CSR) - Telco Account

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