Customer Support and Relations Management Executive

Singapore, Singapore

Job Requirements and Qualifications:

  • At least 3 years of relevant experience.
  • Experience in logistics operation and KPI's interpretation; an added advantage
  • Customer oriented and team player
  • Excellent communication and interpersonal skills.
  • Initiative, highly motivated and independent individual
  • Good communication skills in both written and spoken English.
  • Highly proficient in MS Excel, PowerPoint, Word, MS Outlook

Job Roles and Responsibilities:

  • Customer Support and Relations Management for Commercial Vehicles (Truck & Bus)
  • Support communication on transportation, warehouse, and system processes for Daimler Commercial Vehicles Southeast Asia (DCVSEA)
  • Provide updated developments in the Markets to RLCS’s management and Team Leaders
  • Understand and support the markets relating to Logistics operational processes. 
  • Ensure efficient and reliable communication to all related parties.
  • Provide professional and timely support on customer service to internal, DCVSEA and Truck and Bus vendors at all time.
  • Support DCVSEA and work with internal teams for a solution or recommendation
  • Support on price update inbound/outbound (CORS, price related, etc)
  • Support on credit monitoring for shipments to DCVSEA customers

Customer Support and Relations Management Executive

Job description

Customer Support and Relations Management Executive

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