Overview
We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience and timely issue resolution.
The ideal candidate should have strong communication skills in both English and Chinese, hands-on technical troubleshooting experience, and a customer-centric mindset.
Key Responsibilities
- Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications.
- Troubleshoot and resolve desktop, laptop, hardware, and software-related issues.
- Support installation, configuration, and maintenance of end-user devices and peripherals.
- Deliver VIP/Concierge support services for senior business users and stakeholders.
- Provide basic troubleshooting for conference room devices, projectors, collaboration tools, and meeting room setups.
- Support SCCM client installation, deployment, and troubleshooting activities.
- Assist with basic Active Directory administration and user account support.
- Perform basic network troubleshooting related to connectivity and end-user access.
- Log, track, and update incidents and service requests using ITSM tools such as ServiceNow (SNOW).
- Ensure timely incident resolution and adherence to service-level agreements (SLAs).
- Coordinate with infrastructure, network, and application teams for issue escalation and resolution.
- Maintain accurate technical documentation and support records.
- Deliver excellent customer service while maintaining a professional and proactive approach.
Job Qualifications and Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field.
- Minimum 3 years of experience in EUC / Deskside Support roles.
- Strong hands-on experience supporting:
- Windows 10 & Windows 11
- Microsoft O365 applications
- Desktop and laptop troubleshooting
- Experience supporting VIP users or Concierge support environments.
- Good communication skills in both English and Chinese (spoken and written).
- Experience with:
- SCCM client installation and troubleshooting
- Active Directory
- Basic networking concepts
- IT incident management tools (preferably ServiceNow/SNOW)
- Strong customer service and stakeholder management skills.
- Ability to work independently and in a team environment.
- Customer-centric mindset with a positive and proactive attitude.
For more questions or for direct applications, do send your details and latest CV to email at shane.contemplacion@geco.asia
