Job Requirements and Qualifications:
- Primary Skill: Risk Management
- A tertiary degree with 2-3 years' experience in Risk and Fraud Risk Management will be an added value
- Minimum 3-5 year working experience
- Has strong analytical skill and well verse in Microsoft Office
- Willingness to learn on the job
Job Roles and Responsibilities:
- Works closely in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities.
- Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded.
- Follow up and analyze abnormal transactions activity on customers' account.
- Manage customer's expectation and explain to customer on suspected scam activities.
- Coordinate and support detection, investigation, and mitigation. Understand when to escalate events and to whom.
- Responsible for incident triage, response, and escalation
- Responsible for both reactive and proactive security investigations
- Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management
