Overview
We are seeking a detail-oriented and proactive HR Ops Administrator to support the day-to-day HR operations and employee lifecycle processes. The successful candidate will be responsible for managing onboarding and offboarding activities, maintaining HR systems and records, administering employee benefits, and providing HR administrative support to employees and stakeholders.
This role requires strong organizational skills, attention to detail, and the ability to handle confidential information with professionalism. The ideal candidate is comfortable working in a fast-paced environment, collaborating with multiple stakeholders, and supporting a diverse workforce.
Key Responsibilities
- Coordinate and manage employee onboarding activities from the receipt of signed employment contracts through successful onboarding.
- Administer employee offboarding processes, including documentation, system updates, and exit-related requirements.
- Maintain accurate employee records and ensure timely updates within HR systems and databases.
- Support HR administration activities across various platforms, including HRIS, benefits administration, insurance and medical benefits, employee share programs, and government-related reporting.
- Generate HR reports and support data management activities to ensure data accuracy and compliance.
- Serve as the first point of contact for employee HR inquiries and provide timely support on HR-related matters.
- Raise, monitor, and follow up on HR system tickets and requests to resolution.
- Prepare employment letters, HR-related documents, and other employee correspondence as required.
- Support benefits administration processes and coordinate with internal and external stakeholders when necessary.
- Ensure compliance with company policies, HR procedures, and applicable employment regulations.
- Maintain confidentiality and professionalism when handling employee information and sensitive HR matters.
- Participate in HR process improvement initiatives and support ad-hoc HR projects as assigned.
Job Qualifications and Requirements
- Diploma or Bachelor's Degree in Human Resources, Business Administration, or a related discipline.
- Minimum 3 years of experience in HR administration, employee services, or administrative support functions.
- Experience supporting employee onboarding, offboarding, and HR operational processes.
- Proficiency in Microsoft Office applications, particularly with Microsoft Excel (Pivot Tables, VLOOKUP, and basic formulas), Microsoft Word, Microsoft PowerPoint
- Strong attention to detail and excellent organizational skills.
- Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
- Strong interpersonal and communication skills with the ability to interact professionally with employees and stakeholders at all levels.
- Collaborative mindset with the ability to work effectively across different teams and functions.
- High level of integrity and ability to handle sensitive and confidential information with discretion.
- Experience using SAP SuccessFactors, SAP HR, or other HRIS platforms is an advantage.
- Experience supporting retail, customer-facing, or similarly fast-paced environments is preferred.
- Willingness to learn and adapt to new HR systems and technologies.
