Key Responsibilities
Exit Management
Support end-to-end exit administration and separation processing activities, including:
- Prepare and issue demand letters for separating employees.
- Create and process invoices related to exit transactions.
- Send exit checklists and required separation documentation.
- Generate and prepare Settlement Agreements.
- Create Exit Separation Requests in applicable systems.
- Generate and issue reminder letters as needed.
- Update employee exit status and records in local tools (e.g., PESH, MyExit).
- Coordinate and endorse eligible employees to vendors for outplacement services.
- Facilitate endorsements to Total Rewards (TR) for HMO extension requests.
- Process Prima Care endorsements and related documentation.
Employee Relations
Provide administrative support for Employee Relations processes, including:
- Log and maintain DOLE-related cases and documentation.
- Log and track Employee Relations Case Management (ERCM) records.
- Ensure accurate and timely documentation of employee relations cases and activities.
- Maintain confidentiality of sensitive employee information.
Employee Data Management
Support employee data administration and transaction processing, including:
- Review and approve Payment Election requests in accordance with established guidelines.
- Support contract pull-out and related administrative activities.
Core Competencies
- Attention to Detail
- Data Accuracy and Quality Management
- Confidentiality and Information Security
- Process Compliance
- Administrative and Documentation Management
- Stakeholder Coordination
- Effective Communication
- Time Management and Prioritization
Success Measures
- Timely completion of assigned transactions and requests.
- Accuracy and quality of documentation and system updates.
- Compliance with service level agreements (SLAs) and operational procedures.
- Positive collaboration with internal stakeholders, vendors, and support teams.
- Adherence to data privacy and confidentiality requirements.
