About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Position: Incident Manager
We're looking for a Incident Manager to lead Incident, Problem, and Change Management. If you have ITIL experience and a passion for improving services, apply now and help support our global teams!
Job Requirements & Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management.
- Strong knowledge of ITIL framework (certification is a plus).
- Excellent communication and stakeholder engagement skills.
- Experience with ITSM tools such as ServiceNow or BMC Remedy.
- Strong problem-solving, organizational, and time management skills.
- Ability to work in a dynamic, global support environment.
Job Roles & Responsibilities:
- Incident & Problem Management:
- Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs.
- Ensure adherence to SOPs for restoring IT services.
- Act as the main coordinator during critical incidents affecting business operations.
- Communicate effectively with IT and business stakeholders during and after incidents.
- Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews.
- Identify problems, analyze root causes, and suggest and implement service improvements.
- Change Management:
- Oversee adherence to the Change Management process and standards.
- Validate change records before CAB submission and facilitate CAB meetings.
- Monitor change progress, assess risks, and ensure proper documentation.
- Manage emergency and urgent change approvals when necessary.
- Provide weekly and monthly change reports to leadership.
- Educate the team on change process best practices.
Why Join Us?
- Enjoy competitive pay and benefits with clear career growth opportunities.
- Be part of a collaborative and dynamic team that values your contributions.
- Work in a supportive, process-driven environment that encourages innovation and professional development.
How to Apply:
Click the "Apply for this job" button or send your updated resume to kca@geco.asia
