About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
IT Support Analyst / Application Support Engineer
Responsibilities
Technical & Functional Support
- Provide Level 3 technical and functional support for calculation and business-critical systems.
- Assist users in troubleshooting system issues and resolving technical concerns.
- Analyze incidents, identify root causes, and recommend effective solutions to improve system efficiency.
- Follow ITIL-based processes for incident, problem, and change management.
- Drive continuous improvement initiatives to maintain system performance, stability, and availability.
Implementation & Deployment
- Perform pre-production setup, system integration, and non-regression testing prior to production deployment.
- Support software upgrades, enhancements, and new implementations.
- Deploy and configure new customer environments and system solutions.
- Provide user support and guidance during implementation activities.
- Conduct user training sessions for new services, features, and system enhancements.
- Develop tools, scripts, and process improvements to streamline support operations.
Projects
- Participate in the development and implementation of new digital services and business solutions.
- Evaluate system specifications and recommend improvements to application maintenance and performance.
- Collaborate with global support, development, and business teams to deliver project requirements.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related field.
- At least 3 years of experience in IT Support, Application Support, System Analysis, Business Analysis, or related roles.
- Strong analytical and problem-solving skills.
- Ability to understand business requirements and translate them into technical solutions.
- Excellent verbal and written English communication skills.
- Strong attention to detail and ability to work effectively under pressure.
- Willing to participate in on-call support rotations when required.
- Self-motivated with the ability to learn independently.
- Strong interpersonal and teamwork skills, with the ability to work in a multicultural environment.
Technical Skills
Required:
- Web and Client/Server Architecture
- SQL Queries and Stored Procedures
- Windows Server Administration
- IIS (Internet Information Services)
- XML
- Database Management Systems (SQL Server)
Nice to Have:
- AWS Cloud Services
- SSIS and SSAS
- MSMQ
- Network Configuration and Troubleshooting
Work Setup
- Hybrid work setup after 4 months
Why Join Us?
- Enjoy competitive pay and benefits, with opportunities to grow your career.
- Be part of a collaborative team where your work is valued and innovation is encouraged.
- Work in a supportive environment that promotes work-life balance and personal growth.
How to Apply:
You may click "Apply for this job" button or you may send your updated resume to kca@geco.asia
