About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
💼 We’re Hiring: IT Service Management Analyst (ITSM)
We are looking for a detail-oriented and motivated ITSM Analyst to support day-to-day IT Service Management (ITSM) operations. The successful candidate will assist in incident monitoring, problem and change management, configuration management, reporting, and process compliance to ensure efficient IT service delivery.
🏢 Deployment Setup
🔁 Work Arrangement: Hybrid (3 days onsite / 2 days remote)
⚙️ Key Responsibilities
- Monitor incident queues and manage ticket administration to support timely resolution and SLA compliance.
- Assist in maintaining problem, change, and Configuration Management Database (CMDB) records.
- Prepare operational reports, track KPIs, and provide regular updates on ITSM performance.
- Perform data quality checks and validate compliance with established ITSM processes.
- Support internal audits, service reviews, and process documentation.
- Coordinate with relevant IT teams to ensure accurate records and proper adherence to service management procedures.
Qualifications
- 1–3 years of relevant experience in IT Service Management, IT support, service desk operations, or a related field.
- Basic knowledge of ITIL principles and ITSM processes.
- Experience using HDA or other service desk/ticketing tools is an advantage.
- Basic understanding of CMDB administration and configuration management.
- Proficient in Microsoft Office applications, particularly Excel and reporting tools.
- Good documentation, organizational, and analytical skills.
- Strong communication and customer service skills.
- Willingness to learn and work in a shifting schedule with on-call responsibilities.
What We're Looking For
- A detail-oriented professional who values data accuracy and process compliance.
- Someone who can monitor ticket queues, maintain organized records, and support SLA targets.
- A proactive team player who is eager to develop their ITSM knowledge and skills.
🤝 Skills & Attributes
• Excellent communication and customer service skills.
• Strong problem-solving ability with attention to detail.
• Can manage multiple priorities in a fast-paced environment.
• Team-oriented, adaptable, and committed to continuous learning.
• Highly organized with strong follow-through on incidents and requests.
🚀 Ready to make an impact?
Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.
📩 Apply now and help us provide seamless, reliable, and customer-focused service!
