ITAM Analyst I

Responsibilities

Provide administrative and operational support to the IT Asset Management (ITAM) / Software Asset Management (SAM) team.
Maintain accurate records and databases of software licenses, warranties, service agreements, and related documentation.
Support tracking and monitoring of software licensing compliance and supplier entitlements.
Assist in documenting software purchase requests and ensure completed entitlement records are properly submitted to the ITAM Entitlements team.
Support reconciliation activities to ensure accuracy of software and hardware assets purchased and inventoried.
Assist with financial administrative tasks including purchase order processing, credit card reconciliation, and cost center coding within financial systems.
Process pre-approved renewals and quotes as required (administrative in nature; training will be provided).
Respond to user email queries related to ITAM activities and software licensing concerns.
Update and maintain accurate records in systems such as ServiceNow and other SAM tools.
Act as a liaison between the LNRSG team and the Manila Entitlements team to ensure alignment and proper documentation flow.
Identify and suggest process improvements to enhance operational efficiency and compliance.
Perform other related duties as assigned.

Bachelor’s degree in Business, Technology, Procurement, Operations, or related field
1–3 years of experience in Business or Technology (preferably ITAM/SAM/HAM)
Basic understanding of procurement processes, including purchase requisitions and purchase orders
Familiarity with financial systems and operational tools
Experience with enterprise systems such as SNOW, Oracle, PeopleSoft, or Ariba is an advantage
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong written and verbal communication skills in English
High attention to detail and accuracy
Strong analytical and problem-solving skills
Ability to manage multiple tasks and meet tight deadlines
Comfortable working in a fast-paced and ambiguous environment
Basic understanding of IT contracts