Job Summary:
We’re looking for a Level 1 Service Engineer to be the first line of IT support for our clients. You’ll handle day-to-day tech issues, maintain documentation, provide system monitoring, and contribute to occasional project tasks. If you're passionate about solving problems and providing great customer service, this role is for you.
Key Responsibilities:
- Provide front-line IT support via phone, email, and other channels
- Troubleshoot issues on Windows, Mac, networks, printers, and Office 365
- Use RMM tools to monitor and maintain client systems
- Update documentation and manage service tickets efficiently
- Participate in project tasks like workstation setups or software installs
- Escalate complex issues to L2/L3 engineers when needed
- Follow SOPs and adhere to service standards and schedules
Requirements:
- 1–2 years of IT support experience (MSP or SI experience is a plus)
- Strong knowledge of Windows, Mac, Office 365, and basic networking
- Familiarity with tools like NinjaOne, PRTG, Huntress, or similar
- Excellent communication and customer service skills
- Degree or diploma in IT or equivalent hands-on experience
- Relevant certifications (e.g., ITILv4, CCNA, MCSA) are a bonus
