About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Position: SAP Application Support Analyst
The SAP Application Support Analyst – Level 2 investigates, analyzes, and resolves application issues related to SAP system transactions and database tables while meeting SLAs. The role works closely with support teams and end users to ensure efficient issue resolution and process improvement.
Key Responsibilities
Incident Management
- Receive, analyze, and resolve escalated incidents from Level 0/1 support.
- Perform deep diagnostics and root cause analysis.
- Communicate with end users for incident clarification.
- Escalate issues beyond scope to Level 3 support.
- Participate in resolution of major or priority incidents, including after hours when required.
- Maintain and update the support knowledge base.
Problem & Change Management
- Identify, track, and report potential problems.
- Initiate change requests when incidents require formal changes.
Teamwork & Development
- Collaborate with Service Delivery Leads and support teams.
- Support training and knowledge transfer.
- Continuously learn SAP systems, support tools, and business processes.
Administrative & Process Support
- Follow SOPs and organizational standards.
- Monitor daily service deliverables and prepare reports.
- Support continuous service improvement initiatives.
Must-Haves:
- Bachelor’s degree in IT, Computer Engineering, or related field (or equivalent experience).
- Minimum 2 years of SAP application support experience.
- Strong knowledge of SAP CRM transactions and tables:
- Material Master Data
- Customer Master Data & Partner Functions
- Pricelists and Sales Order Flows
- Experience with incident, problem, and change management processes.
- Familiarity with ticketing systems.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English (written and oral).
- Customer-oriented and detail-focused.
Good-to-Have:
- Experience working with SAP Sales & Service Cloud or ordering systems.
- Exposure to business process analysis and documentation.
- Ability to provide user training and knowledge transfer.
- Experience handling critical incidents and after-hours support.
- Familiarity with workflow configuration and SAP integrations.
Work Schedule & Conditions:
- May require shifting schedules (including mid-shift, night-shift).
- 3 days onsite, 2 days remote
Why Join Us?
- Competitive pay and benefits with opportunities for skill advancement.
- Be part of a collaborative team where your expertise drives real impact.
- Exposure to diverse technologies and global projects.
- Work in a hybrid setup—3 days onsite per week—with flexibility for extended support hours when needed.
How to Apply:
Click the “Apply for this job” button or send your updated resume to kca@geco.asia.
