L2 Application Support
Alabang, Philippines (Hybrid)
Alabang, Philippines (Hybrid)
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Incident Management
Resolve incidents escalated from L1 support.
Perform root cause analysis and provide workarounds or solutions.
Escalate to L3 support when required.
Communicate directly with end users as necessary.
Problem Management
Investigate recurring issues and document root causes.
Implement corrective and preventive actions.
Recommend changes as needed to prevent future incidents.
Change Management
Identify incidents or problems requiring change requests.
Ensure proper execution and documentation of approved changes.
Administrative and Reporting
Conduct daily monitoring of service deliverables.
Ensure compliance with CMMI standards.
Prepare necessary reports and documentation.
Teamwork and Knowledge Sharing
Collaborate with the Domain Lead, L1/L3 support teams, and other internal stakeholders.
Assist in knowledge transfer activities.
Support service continuity initiatives.
Learning and Development
Continuously expand knowledge of business processes, systems, and technologies.
Education
Bachelor’s degree in IT, Computer Engineering, or related fields (or equivalent experience)
Experience
Minimum of 1 year of experience in L2 Application Support
Background in incident, problem, and change management
Skills
Strong analytical and problem-solving capabilities
Experience using ticketing systems
Customer-oriented with strong English communication skills
Desirable Traits
Professional, resourceful, and team-oriented
Strong attention to detail
Fast learner and able to work under pressure
Work Conditions
May require shifting schedules, extended hours, and occasional travel
Why Join Us?
How to Apply:
You may click "Apply for this job" button or you may send your updated resume to kca@geco.asia
