L3 Application Support

Job Overview:

The L3 Applications Support Specialist is responsible for providing advanced technical support, troubleshooting, and maintenance of enterprise applications. This role ensures application stability, resolves complex issues, and collaborates with cross-functional teams to improve system performance.

Key Responsibilities:

• Provide Level 3 support for critical business applications, addressing escalated technical issues.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive solutions.
• Work extensively with SQL databases, including query optimization, troubleshooting, and performance tuning.
• Utilize SSMS/SSIS for data integration, migration, and ETL processes.
• Support Basic RDC (Remote Desktop Connection) for application access and troubleshooting.
• Work closely with L1/L2 support teams, developers, and infrastructure teams to resolve complex issues.
• Participate in incident management, change management, and system upgrades to ensure minimal disruption.
• Document solutions, troubleshooting steps, and best practices for knowledge-sharing.
• Conduct performance monitoring and proactive maintenance to ensure application stability.

Qualifications:

✅ 3-5 years of experience in Application Support, IT Operations, or a related role.
✅ Strong expertise in SQL databases, SSMS/SSIS, and data troubleshooting.
✅ Experience with Remote Desktop Connection (RDC) and resolving remote access issues.
✅ Solid understanding of incident management, troubleshooting methodologies, and ITIL practices.
✅ Excellent problem-solving skills and ability to work in a fast-paced environment.
✅ Strong communication skills to collaborate effectively with internal teams and clients.

Nice-to-Have:

⭐ Experience with automation, scripting, or cloud-based applications.
⭐ Familiarity with monitoring tools and performance tuning techniques.
⭐ Previous experience in a client-facing support role.

📩 Interested? Apply now! Send your CV to william.jiloca@geco.asia

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