L3 Application Support - Java

L3 Application Support 

Role Summary:
The L3 Application Support Engineer is the final level of technical support, responsible for troubleshooting complex issues, analyzing root causes, modifying code, and implementing fixes for applications used in production. This role also contributes to continuous service improvements and may lead small projects.

Key Responsibilities:

• Analyze and resolve incidents escalated from L2 support.

• Perform root cause analysis and implement long-term solutions.

• Make code changes and enhancements when needed.

• Evaluate and implement change requests.

• Communicate directly with end users to gather issue details or clarify requirements.

• Ensure high service quality and customer satisfaction.

• Maintain documentation and reports as required.

• Collaborate with other IT teams and business users.

• Participate in knowledge sharing and mentor junior team members.

Required Skills & Experience:

• At least 3 years of experience in application support, programming, or troubleshooting.

• Strong background in Java development.

• Preferably with .NET experience.

• Solid problem-solving and analytical skills.

• Ability to code, debug, and test solutions.

• Good communication skills and customer-oriented mindset.

Nice to Have:

• Familiarity with business processes and incident/problem/change management.

• Experience working with cross-functional teams.

Other Details:

• Bachelor’s degree in IT, Computer Science, or a related field.

• May require shifting schedules or extended hours based on priority incidents.

• Work location may involve occasional site visits.