Monitoring Analyst

🌟 We're Hiring: Monitoring Analyst! 🌟

We are seeking a detail-oriented and analytical Monitoring Analyst to join our Central Monitoring Team. The ideal candidate will be responsible for overseeing system performance, analyzing data trends, and proactively identifying issues to ensure optimal system uptime and business continuity.

To be successful in this role, the candidate must go beyond basic service desk experience and demonstrate hands-on expertise in the administration of monitoring tools, particularly SolarWinds and Nagios, as highlighted by recent interviewer feedback.

🔍 Key Responsibilities

• Monitor and assess system health using enterprise monitoring tools.

• Identify and escalate performance issues, outages, or irregularities.

• Collaborate with infrastructure and support teams to ensure swift resolution.

• Analyze system data trends to anticipate and prevent potential disruptions.

• Document monitoring processes and incident response actions.

🎓 Education

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or any related field.

💼 Experience

• At least 1 year of experience in infrastructure support or system monitoring, including incident management and problem tracking.

• Practical experience with the administration, setup, and configuration of monitoring tools, specifically SolarWinds and Nagios, is strongly preferred.

• Exposure to various network environments, applications, and software tools is an advantage.

• Experience in interacting with end customers is preferred.

💡 Skills

• Highly organized with excellent prioritization and multitasking ability.

• Effective communicator, capable of breaking down technical terms for non-technical users.

• Team player with strong interpersonal and collaborative skills.

• Technically proficient in:

  • SQL databases

  • Windows operating systems

  • Linux environments

🌱 Desirable Traits

• Honest, resourceful, and self-motivated

• Detail-oriented with a strong sense of urgency

• Logical, patient, and practical thinker

• Hardworking and able to thrive under pressure with minimal supervision

• Committed to continuous learning and professional growth

⏰ Work Hours and Conditions

• Operates in a 24x7 shift rotation to meet business needs.

• Workload may vary, with occasional extended hours depending on operational demands.

🚀 Ready to make an impact? Apply now and help us drive operational excellence through intelligent monitoring!