Production Support Engineer

Singapore, Singapore

Job Summary:

We are seeking a highly skilled and motivated Production Support Engineer to join our team, specializing in Fixed Income Trading Applications. The ideal candidate will have extensive experience working with front office traders, a strong understanding of fixed income products, and hands-on experience with the ION platform.

Key Responsibilities:

  • Provide first and second-level support for fixed income trading applications, ensuring high availability and performance.
  • Collaborate closely with front office traders to understand their requirements and provide timely resolutions to their issues.
  • Monitor, troubleshoot, and resolve application-related incidents, ensuring minimal disruption to trading activities.
  • Perform root cause analysis for critical issues and implement preventative measures to avoid recurrence.
  • Work with the development team to identify and implement application enhancements and bug fixes.
  • Maintain and improve monitoring and alerting systems to ensure proactive issue detection and resolution.
  • Coordinate with other IT teams, such as network, database, and infrastructure, to resolve complex issues.
  • Participate in disaster recovery planning and execution to ensure business continuity.
  • Create and maintain detailed documentation of application support processes, troubleshooting guides, and issue resolutions.
  • Provide on-call support as part of a rotating schedule to ensure 24/7 coverage.

Required Qualifications:

  • 5+ years of experience in production support, with a focus on fixed income trading applications.
  • Extensive experience working with front office traders and a strong understanding of fixed income products and trading workflows.
  • Hands-on experience with the ION platform, including ION MarketView, ION MMI, and ION gateways.
  • Proficient in SQL and database management, with experience in Oracle, SQL Server, or similar databases.
  • Strong scripting skills in Python, Shell, or similar languages.
  • Familiarity with Unix/Linux operating systems and commands.
  • Excellent problem-solving skills and the ability to work under pressure in a fast-paced trading environment.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.

Production Support Engineer

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Production Support Engineer

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