Regional Product and Consultancy Manager

Singapore, Singapore

Objective:

  • The objective of the Product and Consultancy position is to oversee the regional digital products portfolio for ITT/XM Overseas and offer comprehensive cross-functional support for operational topics.
  • He/she should possess a diverse background encompassing both product management and service management.
  • This role plays a crucial part in supporting the digital transformation activity, particularly through implementation of the project to product (P2P) initiative and approach.
  • Key responsibilities include strategic planning, identifying opportunities, defining product vision, prioritizing, fostering cross-functional collaboration (value-stream) to optimize our product portfolio, and ensuring cost recovery.
  • He/she is expected to take end-to-end ownership of incoming demands and relevant actions are taken, while also contributing to regional portfolio management. Furthermore, the role involves addressing cross-functional service management tasks as needed.

Job Description:

1. Product Management

Transformation

  • Collaborate to drive the growth and expansion of ITT/XM Overseas products within the regional market, ensuring product portfolio strategy are aligned with the company's overall business objectives.
  • Drive the digital transformation strategy through the project to product (P2P) initiative, reshaping existing ITT Overseas services into product-oriented model(s).
  • Identify current departmental services predominantly IT infrastructure services e.g., VDI, Cloud,
  • Automation, Middleware, Database etc.,) and access the feasibility of transforming the services into a product-oriented or hybrid setup.
  • Conduct POC for selected services, overseeing the successful rollout.
  • Apply knowledge/experience gained in Application Product Management to facilitate the transformation of IT infrastructure services into IT infrastructure Product offerings, utilizing methodologies like
  • Scrum/Agile/other relevant methodologies.

Implementation

  • Identify growth opportunities, market trends, and customer needs, providing guidance for product portfolio decisions.
  • Develop standards, templates, processes and guidelines for product lifecycle.
  • Formulate brand strategies for the product range, incorporating market penetration strategies and competitive intelligence analysis, with timely responses to stakeholders.
  • Conduct business development assessments, identifying product opportunities and forecasting to drive product growth and expansion.
  • Ensure that the development of product and services from partner(s) meets the market usability standards.

Innovation

  • Devise and implement new product (and/or existing product) pipeline strategies, encompassing prelaunch and launch strategies, as well as post-launch initiatives for sustainable growth, product enhancement, and innovation.

Finance Management

  • Develop and manage budgets for products, including revenue forecasts, cost projections, and expense tracking.
  • Analyze product costs and identify opportunities for cost optimization.
  • Oversee product performance, including monitoring revenue, breakeven, and areas for financial improvement.
  • Generate regular financial reports or dashboards, providing financial insights and recommendations to guide product strategy, including new product development, expansion and discontinuation.
  • Identify and assess financial risks related to products, inform management and recommend strategies for mitigation.

2. Regional Portfolio Management

  • Take full ownership of incoming demands, guiding thrm through the entire process and making informed decisions on their status (eg., approved, rejected, on hold etc.,).
  • Conduct regular review meetings on cross-functional operational and demand management topics, ensuring effective communication and collaboration.
  • Follow up on outstanding demands, ensuring closure, and facilitate the creation of project/product/operational demands derived from the initial demands.
  • Monitor outstanding projects, demands, and operational demands, providing regular updates to
  • Management and collaborating with relevant stakeholders.
  • Assist in providing and presenting a comprehensive view of all the portfolios in the department, including identifying required services, services to be decommissioned, value providers and budget requirements.
  • Prepare materials for portfolio board discussions, compiling relevant information and reporting materials to facilitate informed decision-making.

3. Cross functional support

  • Actively participate in the Change management (CAB) calls to review the upcoming changes, analysed failed changes, and collaborate with vendors to implement appropriate actions.
  • Attend Major incident (MI) management calls when relevant, aiming to understand the root cause and identify the preventive measures to avoid incidents.
  • Provide comprehensive support for operational stability (covering changes, incidents, problems etc. to ensure smooth and efficient functioning.

4. Others

  • Perform any other ad-hoc duties as and when assigned by the company.
  • Commitment to and creating a corporate culture based on integrity with focus on compliance in the relevant business processes

Qualifications:

  • Bachelor's degree in a related field (eg. business, marketing, computer science, etc)
  • MBA or relevant master's degree is a plus.
  • 5-10 years of experience in product design, development, and management role
  • Successful delivery of Products is mandatory.
  • 3-5 years of experience in the IT industry
  • Experience in product/service owner role for defining service description, service costing, service scoping.
  • Experience in finance management
  • Strong understanding of product development methodologies (e.g. Agile, Scrum, etc.) and product lifecycle
  • Experience in service management

Specific knowledge 

  • Good understanding of digital infrastructure and architecture, integration and underlying technological concepts, business drivers and emerging trends
  • Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
  • Strong verbal and written communication skills in English
  • Experience in ServiceNow tool
  • Strong presentation and facilitate skills.
  • Strong analytic skill and work effectively under stress
  • Proven ability to work in cross-functional teams and drive results.
  • Ability to efficiently prioritize and multi-task.
  • Travel overseas (if require, only short duration

Regional Product and Consultancy Manager

Job description

Regional Product and Consultancy Manager

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