Join our team! We are currently looking for an experienced SAP BASIS Consultant to be part of our growing organization.
Responsibilities:
- Manage end-to-end customer engagement for SAP S/4HANA Private Cloud.
- Support daily operations, technical setups (e.g., VPN, IP ranges), and disaster recovery testing.
- Handle support tickets and coordinate with technical teams.
- Ensure service delivery meets SLAs and KPIs.
- Provide technical support, monitor issues, and drive continuous improvement.
- Manage additional service and change requests.
- Maintain customer satisfaction, manage escalations, and support critical situations.
- Collaborate with internal client teams (Sales, Presales, Delivery, etc.).
- Review account status and support transitions as needed.
Qualifications:
- 6+ years of experience in SAP technical consulting, including 2+ years in customer-facing roles.
- Strong knowledge of SAP Basis, S/4HANA, and cloud platforms (Azure, AWS).
- Familiarity with ITSM, HA/DR concepts, and infrastructure tools.
- Excellent communication, customer focus, and problem-solving skills.
- Proficient in English; additional languages are a plus.
- Engineering degree preferred.
