GECO Asia is Hiring: SAP SD/LE Application Support!
About Us
GECO Asia is an IT/Digital Transformation consulting and resourcing firm focused on the Asia Pacific market. We operate from locations in Singapore, Manila, and Iloilo, Philippines.
Role Overview
We are looking for an experienced SAP SD/LE Application Support to provide L2/L3 support for enterprise SAP environments. This role focuses on ensuring system stability, resolving complex incidents, supporting enhancements, and collaborating with business and technical teams to optimize SAP Sales & Distribution and Logistics Execution processes.
Key Responsibilities
Application Support & Incident Management
- Provide L2/L3 support for SAP SD and LE modules, ensuring timely resolution of incidents and service requests
- Monitor application performance and incidents, coordinating closely with L1/local support teams
- Manage escalations, perform root cause analysis, and implement corrective actions
Functional Analysis & Solutioning
- Analyze complex business requirements and translate them into effective SAP solutions
- Identify, interpret, validate, and document user and business requirements
- Facilitate workshops and discussions to gather and refine functional needs
Configuration, Enhancement & Testing
- Map business processes to SAP SD/LE functionalities and recommend system improvements
- Perform configuration and customization of SD-related processes
- Support system enhancements, testing, and validation activities
- Create functional specifications and collaborate with technical teams for development
Technical Support & Troubleshooting
- Debug ABAP programs to identify issues and support resolution
- Analyze system scenarios to detect gaps, issues, and opportunities for improvement
- Provide practical workaround solutions while ensuring long-term fixes
Stakeholder Collaboration
- Act as liaison between users, business stakeholders, and technical teams
- Provide guidance, support, and training to end users
- Ensure a high level of customer service, responsiveness, and sense of urgency
Qualifications
Required
- Minimum 5 years of experience in SAP SD and LE
- Strong understanding of Order-to-Cash (O2C) processes
- Experience in application support (L2/L3) within SAP environments
- Familiarity with SAP ECC and/or SAP AFS 6.0 SP8
- Working knowledge of ABAP debugging
- Familiarity with SD and MM transaction codes
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication and stakeholder management capabilities
- Ability to work in a hybrid setup (3 days onsite, 2 days remote)
- Must have a reliable internet connection for remote work
Nice to Have
- Experience with SAP Retail
- Exposure to Materials Management (MM) and cross-module integration
- Experience in system enhancements and continuous improvement initiatives
Key Competencies
- Strong customer service orientation and responsiveness
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with strong documentation skills
- Collaborative mindset with cross-functional engagement
Join us and make an impact. Apply now.
