Service Desk - O365 & Active Directory (Hybrid)

About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

💼 We’re Hiring: Service Desk Analyst – O365 Specialist

Join our Global IT Support team and play a key role in delivering smooth, secure, and efficient collaboration across the organization. We’re looking for an analytical and customer-focused O365 Specialist with hands-on experience in Microsoft 365 apps and administration ⚙️

🎯 Position Objective / Job Summary

Provide 1st- and 2nd-level technical support for Microsoft 365 applications and services, ensuring timely, professional, and customer-oriented incident and request resolution.

🏢 Deployment Setup

🔁 Work Arrangement: Hybrid (3 days onsite / 2 days remote)
🕒 Schedule: Shifting

⚙️ Key Responsibilities

• Serve as the primary contact for O365 support tickets via phone, email, or ITSM tools.
• Troubleshoot issues related to Outlook, Teams, SharePoint Online, and OneDrive.
• Assist with user setup, password resets, MFA configuration, and access permissions.
• Perform basic O365 administration such as mailbox management, licensing, and group management.
• Manage and document incidents, service requests, and resolutions within ITSM tools.
• Monitor O365 service health and coordinate escalations for complex or recurring issues.
• Collaborate with infrastructure and security teams to support compliance and data protection.
• Maintain user guides, FAQs, and knowledge base articles.

💡 Technical Competencies

• Strong knowledge of Microsoft 365 apps: Exchange Online, Teams, SharePoint, OneDrive.
• Experience with Microsoft 365 Admin Center & Azure Active Directory.
• Understanding of user access, security groups, and basic PowerShell commands.
• Familiarity with ITSM tools (ServiceNow, Jira, etc.).
• Knowledge of ITIL framework and service management concepts.
• Ability to monitor system health and interpret O365 alerts.

🎓 Qualifications

• Bachelor’s Degree in IT, Computer Science, or related field (or equivalent experience).
• 1–3 years experience in Service Desk or Technical Support.
• Hands-on background supporting Microsoft 365 platforms.
• Advantage: Experience with user training, onboarding, and productivity tool adoption.

🤝 Skills & Attributes

• Excellent communication and customer service skills.
• Strong problem-solving ability with attention to detail.
• Can manage multiple priorities in a fast-paced environment.
• Team-oriented, adaptable, and committed to continuous learning.
• Highly organized with strong follow-through on incidents and requests.

🚀 Ready to make an impact?
Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.

📩 Apply now and help us provide seamless, reliable, and customer-focused service!