We are excited to announce an opportunity for highly motivated and experienced Senior & Junior Business Support Specialists to join our dynamic team. The ideal candidate will have good business acumen with basic or advanced knowledge of sales processes and systems, such as CRM, PRM, Forecasting etc. He/she has communication, multitasking, and interpersonal skills.
Qualifications:
- Bachelor's degree or related experience in any related fields (sales, support, business management)
- At least 1+ (junior) or 4+ (senior) years of experience in technical, business, or other types of support desk or sales operations roles
- Open to 1 year of experience with basic support or business experience, early talents looking to solidify their early job experiences
- Fluent in spoken and written English – Experience in working with Latin and North American cultures is a benefit
- Strong communication and interpersonal skills
- High customer/user empathy
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to work in a high-pressure environment and manage multiple tasks/support channels and priorities
- Flexible and adaptable to changing work schedules and requirements
Responsibilities:
- Provide technical, business, or other types of support desk or sales operations roles
- Handle and resolve end-user business inquiries by: detecting the issue through relevant questions, guide the user through troubleshooting steps, identify and hand-over complex scenarios or escalations through the right channels
- Execute across multiple support channels: chat, knowledge bases, chatbots, tickets, zoom/call-out, MS Teams collaboration…
- Contribute and share feedback to evolve support processes and technologies towards better user experiences
- Multiply your support expertise and knowhow by sharing observations, learning, recommendations,… with peers
- Be an advocate of our systems, processes, data, confidentiality, and compliance
- Collaborate with other support teams harmoniously
- Step-up during critical QEC times (e.g. working weekend or OT shifts)
- Contribute to ad hoc tasks – e.g. solution testing, knowledge transfer, content creation…
- Deal with pressure and escalations through empathy
- Work on a Night Shift Schedule from 23:00 PHT – 8:00 AM, Mon-Fri in line with the agreed shift, subject to change
- Deliver work mostly virtually but with a potential change to in-office minimum of 2/5 days or 1/5 days for team members with lengthy travel times as agreed
Join us at GECO and unlock your full career potential!
