Technical Content Writer

Manila, Philippines

We are looking for an experienced and enthusiastic Technical Documentation Writer to join our team in the Philippines. 

Job Description: 

Minimum qualifications

  • Journalism/Communications degree or any BA/BS degree or equivalent practical experience
  • 1-3 years of professional working experience in technical content writing.
  • Excellent written and verbal English communication skills(moderate proficiency will meet expectations)
  • Ability to translate complex technical ideas into easy concepts for any user to understand
  • Extraordinary attention to detail
  • Ability to work in a fast-paced environment full of ambiguity and tight deadlines
  • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities

Preferred qualifications

  • Experience in customer service or technical support a huge plus
  • Experience writing support content (help articles, email templates, etc.) for a global audience
  • Experience working in a content or knowledge management system (CMS/KMS)
  • Working knowledge of Google Docs
  • Tech savvy with good orientation for early technology adoption

Job duties

  • Write, edit, and publish internal communications/announcements for Google support agents
  • Clarify announcement details with Product Support Managers and other product SMEs
  • Stage announcements in client’s proprietary agent communications tool
  • Review content for accuracy and adherence to editorial guidelines and quality
  • Manage announcements for multiple products, ensuring publishing target dates are met

If you are interested with the role, Click the Apply button below! 

Technical Content Writer

Job description

Technical Content Writer

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