Overview
We are seeking an experienced Workplace Operations Manager (Assistant & Manager) to oversee workplace operations, employee experience, facilities management, health & safety, physical security, vendor management, and office services within a dynamic IT consulting environment. This role will be responsible for ensuring efficient day-to-day office operations while fostering employee engagement, supporting business continuity, and driving operational excellence across workplace services.
Key Responsibilities
- Manage day-to-day office operations, facilities, workplace services, and employee experience initiatives.
- Lead onboarding, offboarding, employee transfers, workplace logistics, and office readiness activities.
- Drive employee engagement programs, workplace community initiatives, and office events.
- Partner with internal teams to support change management activities, workplace communications, and employee communications.
- Ensure compliance with workplace health, safety, emergency response, and business continuity requirements.
- Oversee office physical security, visitor management, access controls, and security-related processes.
- Manage relationships with building management, landlords, service providers, and external vendors.
- Coordinate office projects including expansions, relocations, refurbishments, and workplace improvements.
- Support procurement activities, supplier management, contract administration, and office services delivery.
- Drive sustainability initiatives and support environmental compliance objectives.
- Manage workplace operational budgets, monitor expenditures, and identify cost optimization opportunities.
- Maintain workplace documentation, policies, procedures, and knowledge resources.
- Support travel program coordination and provide local guidance on travel-related processes.
General Background
- Bachelor's Degree in Business Administration, Facilities Management, Human Resources, Information Technology, Operations Management, or a related discipline.
- Minimum 2 - 5+ years of experience in Workplace Operations, Facilities Management, Office Management, Corporate Services, or related functions.
- Experience supporting corporate, consulting, technology, or professional services environments.
Mandatory Skills
- Experience managing Facilities and Workplace Operations within a corporate environment.
- Strong knowledge of Workplace Governance, Compliance, and Health & Safety requirements.
- Proven experience in Vendor Management, Contract Management, and Supplier Coordination.
- Experience managing office services, budgeting, procurement, and operational planning.
- Strong project management skills, including office moves, workplace upgrades, and operational improvement initiatives.
- Experience supporting employee engagement, onboarding, offboarding, and workplace experience programs.
- Strong stakeholder management and communication skills with the ability to work across business functions and leadership teams.
- Experience managing physical security, access control, emergency response, and business continuity activities.
- Ability to analyze operations, identify improvement opportunities, and drive cost-efficiency initiatives.
Nice-to-Have Skills
- Experience within IT Consulting, Professional Services, Technology, or Shared Services environments.
- Knowledge of sustainability programs and environmental compliance initiatives.
- Experience supporting regional or multi-country workplace operations.
- Exposure to workplace technology, smart office solutions, and facilities systems.
- Certifications in Facilities Management, Workplace Management, Project Management, or Health & Safety.
